Global Support & TPAM

Reliable support when and where its needed

24/7 365 Global client support because supply chains never sleep

Accessibility
Responsiveness
Technical excellence
Efficiency
Accountability

Follow the sun

With 24/7 365 days of the year support available to clients in a variety of different languages, trade and exchange data in confidence ensuring continuity and optimisation of business operations, and the nurturing of customer and supplier relationships.

EMEA
APAC
LATAM

TPAM

EDT offer clients Third Party Application Maintenance as well as operational flow management outsourcing capacity.

Entrust the day-to-day management of data exchange and integration processes to EDT experts enabling organisations to resource more effectively, counteract capacity restraints and mitigate risk.

Global Support & TPAM Features

Level 1 & 2
Nearshore offer
3 technical support centers (EMEA, APAC and NORAM/LATAM)
24/7 365 days per year
End to End flow monitoring
Proactive incident management
Incident management tool
Change requests management

Notifications & Alerts

Exceptions, validations and alert notifications can be configured to alert specified users and stakeholders of events, triggers and actions as required.

With proactive end to end monitoring of data flows organisations can be assured of trading and business continuity.

Speed & Agility

EDT support teams are situated around the world to provide the responsiveness required to ensure trading can continue regardless of external events and impacts.

With multi continent coverage and a variety of languages supported, organisations can be confident of optimised response and resolution from EDT Support teams.